Chatbots - LLMs in Core Banking
Chatbots and LLMs can handle a broad range of customer inquiries, reducing response times and improving overall customer satisfaction. This not only lessens the burden on human customer service agents, but it also gives customers quick and accurate answers to their questions.
Advanced Financial Advice
Utilizing LLMs, Chatbot based financial advisors can offer customized financial guidance to their client’s financial advice and use data analytics powered by artificial intelligence to help customers with budgeting, saving, and investments.
Customer support and query resolution
Chatbots provide various banking products and investment options. instant responses to customer inquiries. Whether the question concerns account balances, transaction details, banking services, or more, they are always available.
Fraud detection and alerts
Banking systems monitor accounts 24/7. Chatbots can send real-time alerts to customers about odd account activity. This helps quickly find and stop fraud. They can also be used to send reminders for bill payments, low balances, loan payment dates or other financial deadlines.